Novel protein consult

What is a novel protein consult?

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A novel protein consult includes formulation of one personalised, novel protein recipe suitable for a diet trial:

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• Detailed referral report outlining the nutritional features of the recipe

• One personalised novel protein recipe suitable for a diet/elimination trial for a suspected adverse food reaction (patient has no other medical conditions - if patient has other conditions, a therapeutic consult will be required) 

• Recipe is completely personalised for the patient - owner and vet can specify ingredients 

• Includes two hours of email follow-up support and one recipe revision (if needed)

• Also includes preparation instructions, shopping list with links to required ingredients and supplements, and frequently asked questions on batch-preparing, problem-solving etc.

• No face-to-face or phone appointment occurs - all consultancy and recipe formulations are performed remotely (via email/online). 

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Cost: 225.00 AUD (GST and VAT exempt)

Turnaround time: 2 to 4 weeks

 

For all novel protein formulations, we do request that referring veterinarians please explain to the owner what a novel protein is, prior to requesting the consult. It is important that the owner understands that we need to know a protein and carbohydrate option that the pet has ideally never eaten before.

It is also important that the owner selects novel proteins that they can afford and that they can consistently source. There is no point in requesting a recipe containing hare and canihua, if the owner can't find those ingredients. 

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How does it work?

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1. All consultations for pets with medical needs require referral by the pet's regular veterinarian. If you own a pet that needs a home-prepared novel protein diet, ask your vet to submit a referral (instructions below).
    

2. Once we receive the required form (see below), we will go ahead and formulate the recipe, and email the completed report and recipe back to the referring veterinarian and/or owner (as specified by the referring vet).
    

3. Both the referring vet and the pet's owner are welcome to contact us by email with any questions or concerns. The consultation includes two hours of follow-up email support.

 

Please note that advice regarding nutritional management for specific diseases will not be provided directly to clients. Consults must be initiated by the referring veterinarian, who has the most current knowledge of the patient.
This is because we can't and shouldn't provide medical recommendations directly to an owner we have never met, for a patient we have never seen face-to-face.

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Payment process

 

We have adjusted our payment options to make the referral process more convenient for some of our referring vets. There are now two options:
 

1. We invoice the referring practice after the consult has been completed

2. We invoice the owner prior to the consult being completed

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If you would prefer the owner to be invoiced directly, we will need the owner's contact details (name, phone number, email, and postal address) for the tax invoice. These can be provided in the online referral form.

Payment in full must be received from the owner prior to us scheduling and completing the consult/recipe. Please note this may affect our ability to complete consults urgently, given some bank transfers may take 3-5 days to clear. We are unable to chase-up owners that elect not to pay their invoice; in this case the consult will not be completed.

 

For either option above, payment can be made by credit card or bank transfer.  

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