In July 2026, we increased the price of our standard nutrition consult for the first time in more than 4 years. We understand that price increases are never welcome news, so we want to be as transparent as possible.

Why has the price changed?

As we all know, cost of living has increased significantly in Australia, and our operating costs have also increased.

What's the new price?

The new price for the consult is $440 inclusive of GST. For international clients, the cost is $440 tax free.

When does the new pricing take effect?

Any new standard therapeutic consults booked in and paid for after 15 July will be charged the new price.

Are there any other changes?

We will be discontinuing novel protein consults on 15 July. For patients needing a simple novel protein recipe for a diet trial, we recommend our online feeding guides for dogs and cats (and puppies and kittens) with food sensitivities. Please see our feeding guides in the menu above.

A standard therapeutic consult includes the following:

• Detailed referral report outlining the nutritional features and goals of the recipes
• Two different, personalised recipes ideal for the patient's individual needs
• Owner ingredient requests considered, as much as possible
• Also includes preparation instructions, shopping list with links to required ingredients and supplements, and frequently asked questions on batch-preparing, problem-solving etc
• No face-to-face or phone appointment occurs - all consultancy and recipe formulations are performed remotely (via email/online)
• Three hours of follow-up email support is provided. Ongoing support is available at an additional cost
• If the owner requires more than two personalised recipes, there is a charge of $200 AUD incl. GST per additional recipe
• Urgent consultations (24-hour turnaround time) are possible (additional fee of $200 AUD incl. GST)
  
  Please note that urgent consults can only be completed Monday to Friday. Urgent consults can not be completed over the weekend. Please ensure that any urgent referrals are received and paid for by 12 pm (midday) on Friday.

1. All consultations for pets with medical needs require referral by the pet's regular veterinarian. If you own a pet that needs a home-prepared therapeutic diet, ask your vet to submit a referral (instructions below). 
2. Once we receive both required forms (see below), we will go ahead and formulate the recipes, and email the completed report and recipes back to the referring veterinarian and/or owner (as specified by the vet). 
3. Both the referring vet and the pet's owner are welcome to contact us by email with any questions or concerns. The consultation includes three hours of follow-up email support.

Please note that advice regarding nutritional management for specific diseases will not be provided directly to clients.

Consults must be initiated by the referring veterinarian, who has the most current knowledge of the patient. This is because we can't and shouldn't provide medical recommendations directly to an owner we have never met, for a patient we have never seen face-to-face.

There are two options for payment: 

1. We invoice the referring practice after the consult has been completed
2. We invoice the owner prior to the consult being completed

If you would prefer the owner to be invoiced directly, we will need the owner's contact details (name, phone number, email, and postal address) for the tax invoice. These can be provided in the online referral form. Payment in full must be received from the owner prior to us scheduling and completing the consult/recipes.

Please note this may affect our ability to complete consults urgently, given some bank transfers may take 3-5 days to clear. We are unable to chase-up owners that elect not to pay their invoice; in this case the consult will not be completed.

 For either option above, payment can be made by credit card or bank transfer.